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smoggy · 06-06-2011, 04:56 PM

Had I determined the battery was a problem, I'd say yeah, you're right.
But the diagnosis was by Kobo techies not me.

I have a digital piano. We had it 3 months and it started failing.
The local dealer was useless. He would pick up the phone, call the importer,
start swearing &screaming & slam down the phone.

I thought I would do better by dealing with the importer myself and in the long run I probably did. The importer in Montreal fed me no end of BS, week after week
after week. It took 2 1/2 yesrs to get the piano replaced, and the next died shortly after we got it. The third one is a bit better, but only because I can open up the case
and reseat the ribbon cables.

Their specialist in piano delivery was straight out of th e 3 stooges.
I watched my piano come end over end down the length of a 40 foot truck.
I finally got the truth from the distributor. They bought 4 containers of these, 80 units to a container. There was a 75% failure rate. Essentially they were selling drums, guitars & accessories to make enough money to replace the defective units. Had they told me that at the beginning, I would have shown alot more patience.

I also worked as an appliance tech in the 70's, and RCA had a defective batch of dishwashers. Their decision was to let the techs sort it out in the field rather than
issuing a recall for that model. Gee thanks guys.

I get the feeling my Kobo is following those 2 examples.
Kobo phone support told me they have over 6 millioon units out there.
so, with 6 million units in use, me getting 4 duds in a row isn't too far fetched.

It appears to me that the only way to get Kobo to care, is to generate negative publicity. Usually I don't like that kind of games, but I'm getting closer to it.
I will continue to respect the forum owner and the people that populate it.

Thanks & all the best.

06-06-2011, 04:56 PM	#12
smoggy Member Posts: 20 Karma: 9590 Join Date: Jun 2011 Location: Campbell River, BC. Device: Kobo	Had I determined the battery was a problem, I'd say yeah, you're right. But the diagnosis was by Kobo techies not me. I have a digital piano. We had it 3 months and it started failing. The local dealer was useless. He would pick up the phone, call the importer, start swearing &screaming & slam down the phone. I thought I would do better by dealing with the importer myself and in the long run I probably did. The importer in Montreal fed me no end of BS, week after week after week. It took 2 1/2 yesrs to get the piano replaced, and the next died shortly after we got it. The third one is a bit better, but only because I can open up the case and reseat the ribbon cables. Their specialist in piano delivery was straight out of th e 3 stooges. I watched my piano come end over end down the length of a 40 foot truck. I finally got the truth from the distributor. They bought 4 containers of these, 80 units to a container. There was a 75% failure rate. Essentially they were selling drums, guitars & accessories to make enough money to replace the defective units. Had they told me that at the beginning, I would have shown alot more patience. I also worked as an appliance tech in the 70's, and RCA had a defective batch of dishwashers. Their decision was to let the techs sort it out in the field rather than issuing a recall for that model. Gee thanks guys. I get the feeling my Kobo is following those 2 examples. Kobo phone support told me they have over 6 millioon units out there. so, with 6 million units in use, me getting 4 duds in a row isn't too far fetched. It appears to me that the only way to get Kobo to care, is to generate negative publicity. Usually I don't like that kind of games, but I'm getting closer to it. I will continue to respect the forum owner and the people that populate it. Thanks & all the best.