Upon my return from a trip to AZ, I was able to load the SD cards on a friend’s computer. There was really nothing wrong with either the card Bookeen sent or the Scandisk card I bought. They did not need to be re-formatted. The SD recognition problem must be with my computer.
When I tried to insert the loaded SD card in my Cybook with the label facing the back of the device, it immediately popped out. I checked the little plastic lock switch and inserted the card again. It still popped out. Same with the Scandisk card. I can't get either card to stay in the machine. There is a problem with the Cybook SD slot. I will need a functioning SD slot to load future firmware.
I contacted Bookeen who promptly responded:
"the SD slot of your Cybook might be broken.
Broken parts are not covered by the warranty; if you wish, we can handle a repair. This operation costs 70€ (includes parts and labor) + shipping."
xe.com's currency converter changes 70 Euros to $107.615 USD.
Susan