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I ordered yesterday (Saturday) morning, and I can't get through to a person till tomorrow (Monday) morning--I have a notation on my account that the order can't be processed. Why, I don't have the slightest idea.
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Oh no! Well that message about not being able to process the order was the same one I got the last time I ordered on the weekend. Then without my doing anything it was processed on Monday afternoon, so I tend to think it is just one of those catchall messages that doesn't really mean much.
I'm sorry you are having so many problems with them. I guess I have just been lucky.