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Here's a quibble. Before you have someone (employee) help potential customers with a device, make sure that they are somewhat trained on the device. I went and tried out the Nook Touch today at my B&N store. For the life of me I could not find the buttons. So I asked the employee who was trying to sell it to me where the buttons were. He told me that this was a pure touchscreen and it didn't have any buttons. At about the same time, I figured out where the were and showed the clerk. I told him that indeed it did and this was one of the big selling points. Then I commenced to show the clerk how to use the buttons. How they can be changed at the user's discretion, etc. They should pay me!
Just train your employees, B&N! You might make more sales.
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