Quote:
Originally Posted by canadian
I recently won a kobo in a contest and I'm loving it! Well I was, until I reached into my bag and found that a weird pattern had formed all over it. It looks like it's split into four uneven, jagged pieces (not the actual screen, the design on it), and each on the pieces had a series of horizontal/vertical lines running through it. The lines are perfectly straight. The picture that was on the screen is still legible, mostly. This is the newer model with wifi. Nothing happens when I press power, but the screen kind of flashes.
I was wondering, is this a defect? Or does it mean I broke it?  Would I be able to get it replaced? Since I won it in a contest, I do not have a receipt.. So I'm unsure of what to do.
Thank you. |
You've broken it. An eInk screen has a very thin glass substrate under the outer plastic screen; you've fractured this. Whatever case you were keeping it in (and I sincerely hope your WERE keeping it in a case!) it sounds as if you need a tougher one. The warranty covers manufacturing defects, not user abuse, so I doubt it will be covered.
Next time, for goodness sake get a STRONG case and make sure that you keep the reader in it!