Thread: Broken Kobo Screen, after only 2 weeks?
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Old 06-05-2011, 12:06 AM   #4
Danger
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Posts: 490
Karma: 1665031
Join Date: Nov 2010
Location: Vancouver Island, Nanaimo
Device: K2 (retired), Kobo Touch (passed to the wife), KGlo, Galaxy TabPro
Same here. I did a request regarding information on getting my broken screen fixed. All they requested was my name, address, where I bought my Kobo and the Kobo WiFi serial number. Their response was very quick and they shipped me a box + shipping label and a Purolator Express shipping bag withing 2 days of the email. I shipped back my Kobo and within about 2 maybe 3 days I received what appears to be a new one.

5 Stars for Customer service on this problem.
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