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I think the Internet Age will rejuvinate Customer Service. Perhaps not to the level of this lass, although Japan's customer service is really fantastic most places. But as managers realize that 'word of mouth' now reaches a larger population, they will be forced to improve customer relations just to stay up with the competition.
On the plus side for me, due to the labeling on my hay fever antihistamines, I've convinced my wife that for safety sake I shouldn't use the vacuum. It says so right on the medicine bottle. "Do not operate heavy machinery while taking this medicine."
Stitchawl
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