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@ Bangladesh,
I'm Evelyn from SonyListens. I work for Sony Electronics Inc. here in the United States and as such am not familiar with the processes and procedures for Sony Canada, but if you will send an email to SonyListens@am.sony.com including your name, address, Reader model and serial number, what issue you are experiencing with your Reader and a phone number where you may be contacted, I will forward it to a colleague in Sony Canada. Or you can e-mail them directly at CIC@SONY.CA.
Thanks =~)
Evelyn Perez
Sonylistens Team
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