Quote:
Originally Posted by ApK
Utterly false. Just look at all the people on Amazon related forums complimenting Amazons support.
Support quality is factor in ereader choice.
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We're talking two types of users here - the average user and the tech savvy user. The tech savvy user will not base so much on tech support. The average "might". In truth, the majority of the average consumers care more about price and features than anything else.
I consider the users here to be beyond the average user mark. And the support here is very good, if not equal or better than one would get with a typical company. So if someone is asking about eReaders here, if they don't label support as a key buying factor then it's not critical in the purchasing decision.