This is somewhat OFF topic, however I was trying to do a Factory Reset.
Minutes after I emailed Tech, asking how to de-register, I get a phone call from a Tech saying they discovered I had a serious security problem with my device. Huh?
The caller goes on to say I need to log onto my device so they can help me with the necessary steps. So I turned on my Pocket Edge and asked, so how do I reset it to Factory (as that is what I was working on). I had a hard time understanding the caller with the East Indian accent, so she directed me over to "Eddy" something or other, and well, that didn't help...he too had a strong East Indian Accent. Made me suspicious and I asked "so who is calling,exactly?" The caller tells me "Software Securities Technician". Huh?
"So, you're not from Entourage?" and the caller says "yes, Yes! We are dryin do helb yoo, mam".
"ok then", I ease back into my chair to get comfortable and reply "ok, tell me what I need to do".
The friendly voice says "Durn on your labtob compooder". Huh? "What for?" I ask. "We need do fix broblem wid secureedee. We need do ged inside your combuter to fix" ...."my LAPTOP??"..."no, your desktob"...."my DESKTOP?"....I think I understand now...."WHO is THIS?" I ask again. The caller is getting very frustrated with me. "Mam, you have broblem, very dangerous virus dad we need to clean up". I tell him I have antivirus, firewall etc and that I doubt very much I have a problem and he tells me that it is in progress and next time I reboot my screen will be blank etc etc." I started to laugh. He must have had this look on his face
I then called him an expletive and hang up.
Then I google 'fraud phone calls software' and up comes what I just experienced. I'm sooooo glad I didn't fall for it.
http://www.guardian.co.uk/world/2010...a-call-centres