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Originally Posted by kiwipippa
The fee is charged by your credit card company - not kobo. If you use any retailer outside the US in a foreign currency you will be charged conversion fees by your bank. Welcome to the world of international purchasing!
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Hmm, I thought when Kobo says that they are an international store they meant that they have localized store presence. If there is a service charge then it's misleading -- you're just buying from their Canada store in your own country. Nowhere when you check out do they tell you that there is this charge. Or did I miss a fine print? Are people in other countries like Australia okay with the hidden fee?
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Canadians buying from the US saw those kinds of fees routinely. It sure looks like US banks/credit card companies started adding in the charges when the Canadian dollar got stronger as measured against the USD.
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Well, at least you know that the store is in US, because of the .com name, like Amazon.com. I always thought .com name implies US presence. Kobo's .com name is misleading then is it not? I thought it's a website localized in the US. . Why don't they use .co.ca to show they are really localized in Canada?