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You didn't mention what computer you have (PC or MAC). If you are able to run Windows programs, you might want to try Super Video Converter by eRightSoft. It's free and will convert anything to just about anything, and has many pre-sets which will ensure that your result is a standard compliant video (video and audio).
If you do decide to use it and have problems setting it up, let me know and I'll be glad to try and help you out.
Did the unit come with a demo video that worked? If so, you could try downloading a little app called MediaInfo (MAC, Linux and PC versions available). Run the program and drop the video into it and it will tell you exactly what the settings were for the video. With that you can try and reproduce the codec and settings for your own video.
Good luck.
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