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Tell him to put the Kobo to the lowest font size, this will make the page numbers display on the top of every page turned. It's not a bug, all library E-pubs have this. You'll notice the page count on the bottom of the screen doesn't change with every push of the button. Since this book is not a specialized version bought from a retailer the page count will not adjust to the font size and that's why they have to have the little grey numbers on the side.
Hope this helped
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