Quote:
Originally Posted by wallcraft
The "outrageous" part is not the (presumably very low) chance of a broken screen, but rather requiring the owner to pay for replacement. I can't imagine what, short of taking a sledgehammer to it, would cause Amazon not to replace a Kindle with a broken screen free of charge. Conversely, I can't image what evidence iRex would accept that a broken screen was not the owners fault (would even a video of the screen actually spontaneously cracking be enough - after all it could have been mishandled before the video started).
Perhaps this is an indication that iRex is charging too little for the iLiad. Business isn't my strong suite, but warranty returns should just be another predictable expense (which will obviously be higher if the device is made of glass). Trying to reduce this expense by blaming the customer, even when the customer is in the wrong, is counter productive in the end - particularly at the high end of the market.
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Sorry to disagree, wallcraft, but I'm afraid that, IMHO, no company should be expected to pay for damage caused by the customer. Are you saying that if I buy an expensive crystal glass and drop and and break it, I should be able to send the bits of it back to the manufacturer and demand a free replacement?
To my mind, if you put an unbroken iLiad into a bag at the start of a journey, and take a broken iLiad out of the same bag at the end of the jouney, then it's clear that the damage has been caused during the course of the journey. That's extremely unfortunate for the user, but it's certainly not something I'd expect
any company to repair free of charge,
unless it's due to a manufacturing defect.
Many house insurance policies provide cover against accidental damage to "gadgets", even if it occurs outside the home. Might be worth the original poster checking to see if his does.