Quote:
Originally Posted by sonyreaderfan
I think it's really the shady practice of Best Buy. They probably took a returned product and packaged it up to sell it as new. Probably an original owner scratched it and returned it.
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Maybe the first CSR forgot to put a defect slip on the item (or it came off) and the second CSR thought there was nothing wrong with it? When I worked in retail that has happened a few times and has happened to me while shopping a few times. Not really a "Best Buy as a company is doing this" kind of thing.