Thread: Troubleshooting My K3 won't turn on
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Old 05-22-2011, 03:17 PM   #3
CRussel
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Join Date: Jul 2010
Location: Sunshine Coast, BC
Device: Oasis (Gen3),Paperwhite (Gen10), Voyage, Paperwhite(orig), iPad Air M3
Quote:
Originally Posted by cathie View Post

For some reason my K3 will not turn on. When I slide the power button, the light turns green, then nothing.
I have started to recharge it thinking it might be a power issue, but the 'recharging battery' screen has not appeared. When I connected it to the computer via the USB cord, it does not appear on screen.
Anyone have any ideas? I would greatly appreciate any help you can give me. My K3 is barely 6 month old.
Plug in for several hours at least. Overnight is good.
When it's had a chance to charge thoroughly, unplug it, and press the power button slider all the way over and hold for 15 seconds. Count them off. It's a long time. Then release and wait to see if it powers on.

If that fails, call Kindle support.
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