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My 8 month old Kindle 3 would lock up when trying to move one specific document to a collection. After this happened numerous times I called CS. They thought it was the Amazon cover (unlighted) so they credited my account and I ordered a new unlighted one. This did not clear up the problem (I tried it without the cover) so I called again and they immediately sent me a new Kindle which solved the problem. Excellent service. You might give them a call.
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