Quote:
Originally Posted by hmf
Ok, now that I've got your attention, I just got off the line with Amazon regarding the replacement of my K3 due to fading keyboard characters. I mentioned that I assumed I would be getting a refurbished unit. The CS rep said that all replacement units are brand new units that have been pulled off the production line and tested before being sent out. That since they were pulled off the line and tested they could not be considered new and are thus referred to as refurbished. Although I indicated my scepticism he sounded sincere saying Amazon didn't want any customer to get a defective unit after a return. He said that ANY sign of previous use would be grounds for a return. While my heart wants to believe him my head is calling BS.
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Who cares really ? Amazon is replacing units, which is really nice of them, since in most cases they legally don't have to.
The way people (or to be more specific, the OP) now expect not only a replacement, but new units on top of it, just baffles me. I have no sympathy for those who are trying to profit from a more than fair customer service. Just be thankful ............................and quiet
Oh and by the way, you not only had my attention for a few moments, you now have my contempt (and I am not used to posting those kind of posts, but that thread just did it !!)