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hmf · 05-21-2011, 02:48 AM

Ok, now that I've got your attention, I just got off the line with Amazon regarding the replacement of my K3 due to fading keyboard characters. I mentioned that I assumed I would be getting a refurbished unit. The CS rep said that all replacement units are brand new units that have been pulled off the production line and tested before being sent out. That since they were pulled off the line and tested they could not be considered new and are thus referred to as refurbished. Although I indicated my scepticism he sounded sincere saying Amazon didn't want any customer to get a defective unit after a return. He said that ANY sign of previous use would be grounds for a return. While my heart wants to believe him my head is calling BS.

05-21-2011, 02:48 AM	#1
hmf Enthusiast Posts: 29 Karma: 108 Join Date: Oct 2010 Device: Kindle	Kindle Replacements Are Not Used...hmmm Ok, now that I've got your attention, I just got off the line with Amazon regarding the replacement of my K3 due to fading keyboard characters. I mentioned that I assumed I would be getting a refurbished unit. The CS rep said that all replacement units are brand new units that have been pulled off the production line and tested before being sent out. That since they were pulled off the line and tested they could not be considered new and are thus referred to as refurbished. Although I indicated my scepticism he sounded sincere saying Amazon didn't want any customer to get a defective unit after a return. He said that ANY sign of previous use would be grounds for a return. While my heart wants to believe him my head is calling BS.