I just wanted to ad my 2 cents worth.
I love my Kobo! I have had it for almost a year now and the only real problem that I had was the blue D-pad button split away from the frame. As an australian customer I contacted my local Borders store and they told me I would have to contact Kobo directly. I did and was told that there policy on returns (?) had just changed and they would send me a new unit along with pre-paid packaging to send my old one back. When i got the new (probably a refurb) unit it had the new update on it. It works beautifully. The Kobo customer service rep I spoke to was lovely.
It can be a little slow on start up but i do have almost 600 books loaded on it (not including the 100 pre-loaded ones) and Im never in that much of a rush that I cant wait a minute or two to start reading!
