Quote:
Originally Posted by HarryT
Yes, that's the e-mail I got too ("in a few weeks", that is). But would it have made you feel better or worse if they'd said "we'll release a firmware upgrade at the end of Jan" - and then failed to do so? From their experience of the earlier CyBook they probably know knew, with the best will in the world, that these things are ALWAYS late, and so decided not to make any announcements. I can understand that.
They'll come through in the end, I'm sure, and it's not as if (for me personally, at least) any of the bugs are show-stoppers. I realise that other people have experienced more serious bugs than I, but the only "real" bug that's hit me is the CyBook sometime hanging up or rebooting when I look up a word in the dictionary, and that's just an annoyance.
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I don't know why they felt the need to put in a time frame in my email. I did not ask for one.....all they needed to say was something like, "we are aware of the problem and are working on it. Look forward to a fix in our upcoming firmware update." By putting a time estimate in their email, they anchored themselves to a time frame. I have received no further communication from them about this, so as far as I am concerned, I am still waiting a "few weeks."
I have worked in customer support roles for software development companies....I understand about such things. Deadlines slip - I get that. One thing I learned to do was either keep the release date as open as possible with my customers or keep my customers informed of delays. Bookeen has not done that.
I believe Bookeen is working on it. I would just like to have a
realistic time frame in which I can expect it...and I don't appreciate receiving junky marketing emails from them about stuff I am not the least bit interested in. At this stage of the game, I am ONLY interested in a hearing about a firmware update...