Quote:
Originally Posted by HarryT
Bookeen have been in the eBook business for many years longer than either Sony or Amazon. I suspect they will be in the eBook business long after Sony have pulled out of it (I'm not so sure about Amazon - I think they're in it for keeps).
Yes, we'd all like a firmware upgrade to fix the few minor bugs which the device has (crashing on dictionary lookup, font issues, bookmark problems, etc) but there's nothing wrong with it that's a "show stopper" to my mind. It's certainly in far better shape than the Sony Reader was when it was initially released.
Bookeen have said that a firmware release will be available shortly. I suggest we leave them in peace to get on with it, rather than moaning about it. It would be counter-productive for them to say "it'll be released on such-and-such a date" because then everyone would complain if it were late (which such things generally are). I can entirely understand why it is that they are keeping quiet about it. Let them release it when it's ready.
They are selling every machine they can get their hands on. There's obviously nothing too wrong with their business model given that that is the case.
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I agree with you in principle. But I have an email from Bookeen, dated January 3, 2008, which states:
"We will release in the next few weeks a software upgrade which fixes at least the first issue. We have no final release date yet, but we work to find a definitive solution to the bookmark issue and integrate it at the same time."
In accordance with their email message to me, I start expecting to see a firmware update around mid to late January. Then this week I finally receive an email from Bookeen, open it up and all I see is an advertisement for an overpriced frame! What am I to think of this!
Bookeen is not managing customer expectations very well, wouldn't you say?