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mwheinz · 05-17-2011, 06:55 PM

I bought a Kobo wifi for my son from a closing borders. They explicitly said "no returns".

Sure enough, a few weeks later my son managed to mangle the screen - he things it got mashed in his bag.

Given the circumstances of the purchase, I figured it was a loss.

So, I gave him my old Sony reader and, on a whim, contacted Kobo to get an estimate on a repair. They said they'd send me an RMA box to return the reader, and I put it out of my head.

Today the RMA box showed up, with another Kobo in it.

Very nice.

05-17-2011, 06:55 PM	#1
mwheinz award-winning bozo Posts: 258 Karma: 172703 Join Date: Sep 2009 Location: Philadelphia Device: Kobo Libra 2	Well that was a pleasant surprise! I bought a Kobo wifi for my son from a closing borders. They explicitly said "no returns". Sure enough, a few weeks later my son managed to mangle the screen - he things it got mashed in his bag. Given the circumstances of the purchase, I figured it was a loss. So, I gave him my old Sony reader and, on a whim, contacted Kobo to get an estimate on a repair. They said they'd send me an RMA box to return the reader, and I put it out of my head. Today the RMA box showed up, with another Kobo in it. Very nice.