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Originally Posted by STORMCROW
Hi JSWOLF and all the other members tuning in and replying. As I have shared my frustration let me share my joy. Bookeen eventually sent us a return materials authorisation which my wife did. The net outcome is that today we received a replacement/repaired cybook which works a dream. Im so chuffed this has a happy ending. Now all that remains is to say thanks not just to Bookeen but to those who posted thier replies, its nice to know your not on your own when your down in the dumps.
Take care one and all and enjoy!
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Congratulations on getting your Gen3 replaced and glad it is now a working unit. I think what Bookeen should do is better communication so you know what's going on at the various stages. Not that they don't care and won't sort out what's wrong, just that they are not the best at communication. But that said, even large companies can be not great at communication.
One company I was really happy with was Samsung. My 20.1" LCD monitor died on me. I think it's a short someplace. And they got me a fully working refurbished monitor in a week's time. I didn't ask about faster shipping since I have a space CRT monitor that did for that time and 1/2 that I was on vacation anyway.
All-in-all, I am glad this has a happy ending.