And why should they have to be technically knowledgable... most people want to buy a device to do something, they are not interested in getting under the hood to use it, just like cars where most people use a garage to get things fixed.
This is one of the biggest problems with computing today, we have immensely powerful machines but they still require too much user intervention... try starting up a Windows PC, for example, without a keyboard attached and you'll be told that there's no keyboard detected... Press any key to continue! This is dumb, has been present since DOS days and still hasn't been corrected. Try installing an OS or a program and you'll have to babysit through unending "Do you want to continue?" or other unnecessary messages. If I start an install then guess what, I want to install... just go ahead and do it... if there are decisions needed then ask all the damn questions at the start and get on with it...
If I buy a book then it isn't difficult to help a "customer" with a simple question or statement... "This doesn't work on a Kindle" or "What eReader do you have?" and deal with the answer... it's called customer service and is very conspicuous by its lack...
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Originally Posted by carld
That's because people are .... not very knowledgeable about even the slightest technical issue (to put it nicely). Back in the 8-bit days everything was an "Atari." It didn't matter who made it, if it played video games it was an Atari. And people would complain that they couldn't play their Mattel games in their Atari 2600, after all they were both Ataris.
Some people can't be bothered to learn anything, at all, and it's their own fault when issues like this crop up.
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