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Can't understand why Kobo -- with money, huge potential and a recent and quite massive staff recruitment drive -- still has such bad customer 'service'. Also we're in the midst of a row with them because they have slapped DRM on all our titles when we expressly told them not to.
If anyone buys a BeWrite Books ebook from a third-party retailer who's slapped on in-store DRM in this way, see the DRM-free guarantee at the foot of the front page of our bookstorestore section on site. We'll immediately replace the title you bought with a DRM-free version in the same format at no cost. No fuss and no questions asked. But if you would like to give us the heads up on the errant store, we'd appreciate it.
DRM and bad customer 'service' at some retail outlets are stifling this exciting new wave in publishing. I hate to say so, but among the big boys, only Amazon/Kindle seems to be in the business of keeping the customer satisfied when it comes to help.
Bestests. Neil
PS, MJ: Someone put us onto an Oz-based ebook store recently that was carrying our entire catalogue. When we checked it out, the ridiculous high prices there appalled us. Our Australian rep is dealing with it and we'll bring in legal help if necessary, so I'll ask her to remind me of the site so that I can do some naming and shaming here. N
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