Quote:
Originally Posted by kindlekitten
actually we HAVE had people come into the kindle forums for the first time for EXACTLY that reason! we have had numerous first posts saying along the lines of; "first time here, had a broken kindle, called CS, had a new one the next day...." or something very similar. and these are not one trick ponies, they have hung around and become active in the forums. on the other hand, afaik, we have only had a very few bad stories, and usually those were agenda driven and more than likely not terribly truthful
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That's good to hear. I know my wife love's BN's customer service. She was an early adopter and got her's within a month of it's release. She was a victum of the early design flaw that caused the page tuning arrow to crack. She called CS, was on within a couple of mins. They said, Ok, sent her a brand new nook in the mail that came two days later, with a return box for her broken nook. So she was never without it.
If you ask my wife what she thinks about BN's CS she'll say it's fantastic.
So CS is as only as good as your own experience.