Quote:
Originally Posted by boswd
I take all customer service stories with a grain of salt. Customer service is only as good as your own experience.
For as many stories of people complaining you have 10X as many who have had happy experiences. And 90% of the time the people complaining are usually leaving out major pieces of information that might make them look like they don't have a case and/or expect the world to bow down to their every whim.
People don't seek out forums to say " Wow I just had great service."
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actually we HAVE had people come into the kindle forums for the first time for EXACTLY that reason! we have had numerous first posts saying along the lines of; "first time here, had a broken kindle, called CS, had a new one the next day...." or something very similar. and these are not one trick ponies, they have hung around and become active in the forums. on the other hand, afaik, we have only had a very few bad stories, and usually those were agenda driven and more than likely not terribly truthful