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Originally Posted by anamardoll
That was a joke, right? I hope to god that was a joke. |
No, it was not a joke. Amazon in general is considered to have some of the best CS out there. Sounds like the Vine program has their own Rep and I can't comment on that, but don't see what it has to do with their Kindle Support folks.
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B&N CS, on the other hand, gets you someone who speaks English and understands your question, but you have to wait on the phone for 2 hours (true story) to get them. Neither companies offer what I consider good service, imho. 
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There have been numerous articles and blog postings about the craptasticness of B&N's CS, thankfully I've never had to use them.
Don't get me started on Kobo support though. Has to be the absolute worst out there.