Whitcoulls most certainly
do have to help you!
The Consumer Guarantees Act says that a consumer is allowed to take faulty goods back to the retailer; the retailer is
not allowed to fob you off and tell you that you have to deal with the manufacturer.
So what you do is take the faulty Kobo back to Whitcoulls and tell them it's faulty and it's up to them to get it sorted,
they have to deal with Kobo in Canada. If they say no then refer them to the Consumer Guarantees Act (any major retailer should already be familiar with it). A plain-English translation of the Act can be read at
http://www.consumer.org.nz/reports/c...tting-it-right