[dfgse]

I have been trying to get my Kobo looked at for more than three months with no result. The screen suddenly went black in parts so I cannot use the reader. I brought this to Kobo's attention more than three months ago and I still have no result. Soon it will be more than one year since I purchased the product.
Kobo, are you making this take so long that you will refuse to help after one year?
Kobo, the way you communicate is disappointing. You do not respond to questions. You would not give me the name of the courier company. You would not give me thr trascking number.
Kobo, your after sales service and help is not functional.
I purchased my reader in Christchurch New Zealand. The New Zealand seller Whitcoulls say they do not need to help me. I am disappointed in Whitcoulls and in Kobo. Why do you sell a product through a seller and then not offer help?
Kobo and Whitcoulls, why do you sell a product and not help when there is a problem with the product?
A have literally spent days of my life trying to communicate with you both and as of now (after more than 40 emails and several telephone calls) have no solution to my situation. I am very disappointed in this product. I am very disappointed in the support network and help I get from kobo and Whitcoulls New Zealand.
A very very disappointed customer.