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A bookseller perspective:
Note: I have not read the entire thread. This is also just my opinion.
Our job isn't to have an opinion on the devices. Our job is to sell them. We take our customer, evaluate their needs, and recommend a device. You may not like the original nook, you may not like nookcolor, but that means very little. You need to know them, be able to answer questions, and assist the customer with their needs. Telling a customer the NC is 'just a toy' devalues the device, the brand, and the customer's opinion.
Now, if a customer gives me their needs and asks my opinion, then I will give it, but only in regards to that specific person. I personally have one of each devices. I use them for different things. I'd never, ever, dismiss a device unless it was completely not what they needed (aka - no desire for a web browser, the need to read Word documents, etc). I've even been completely honest: if you want to send an ereader to India and have it work right out of the box, this is not the device for you (yes, this was asked of me, I didn't just pick that country).
Overall, the employee in the first post needs to be retrained. Dismissing the device as a 'toy' is insulting, potentially leads to lost sales, and shows their lack of real understanding of the device.
Again, only my opinion. If I heard a coworker say that, I'd totally jump in and start explaining how it is NOT a toy.
JF
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