Quote:
Originally Posted by Smashwords
AC, I've replied to three of your emails in the last three days. I suspect my responses are going to your spam filter.
Separately, and this is not affecting you since your emails are coming in over the "comment/questions" link, we are aware of a problem where certain inquiries are not making it through that form, and we don't know why yet. Known bug.
It's always best that people contact us over the form because it protects your security and attaches your account information to the email we receive. For those that don't get a response via the form within 48 hours (not counting weekends), write me direct. I make myself very accessible to all. Of course folks, please check the FAQ at https://www.smashwords.com/about/supportfaq first because 80% of the questions we receive are answered there. |
Thanks for replying here, Mark. But I haven't received any of your email replies, and no, they didn't go to spam. I've been checking this more than daily and definitely nothing has appeared there. I am emailing you some alternative email addresses and I should be very grateful if you could copy to me at those.