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Old 05-06-2011, 11:35 AM   #75
Kameli began at the beginning.
Posts: 70
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Join Date: Apr 2010
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Originally Posted by mtravellerh View Post
Hi Spirit. Welcome. We are used to people complaining about the broken screen and no warranty. I only can say that I a really sorry about this, but really: nobody covers broken screens (but I think there's an insurance for these special cases)
This is actually total bullshit from Sales Manager Europe PocketBook.

If they sell it in EU they cover broken screens. It is the law. If it breaks in 6 months seller has to prove that break was caused by user or they have to replace it. Saying "screens only broke if mishandled" is not a proof and I am quite sure it is a lie. Even then they would need to prove it was mishandled by customer and not manufacturer, retailer, delivery etc.

If they refuse to cover it contact your country's customer protection agency. They will tell what to do.
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