Quote:
Originally Posted by acampbell
You are lucky, is all that I can say. My point precisely is that I never get any response to my emails, though I have sent a considerable number in the last couple of months. Either Mark doesn't like me or my emails are not arriving at the other end for some reason, although a message pops up on the page to say they have been sent. Smashwords is good otherwise but this is a huge minus.
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The reason why some authors aren't receiving a prompt reply is a concern, but it may be that Smashwords is growing exceedingly fast and the staff is having a hard time handling the volume of support requests.
Some support requests may be for something already explained in the Style guide or elsewhere on the Smashwords site like the FAQ's.
My support requests haven't been acknowledged or answered for weeks and months so far this year. Most were relating to IRS form I need from them.