Thread: Smashwords - Two Questions (email & kobo)
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Old 05-06-2011, 09:14 AM   #9
altworld
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Quote:
Originally Posted by acampbell View Post
I can never get a reply from Smashwords in spite of repeated emails. I have published 6 books with them and all are selling to various extents but the lack of any response to support questions is a big drawback. Am I alone in this? Do my emails not arrive for some reason? This is frustrating because they are OK otherwise - I have published 6 books with them and all are selling to varying extents.
I usually get a reply in under 24 hours, and its normally from Mark himself. One of the most amazing things about Smashwords is its openness and willingness to help you. Normally he pops up in Smashwords threads anyway, so expect a message from him soon.
Arigato,
Nick Davis
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