Quote:
Originally Posted by chrisanthropic
I like smashwords for the most part, but I'm having some issues pop up today so I figured I turn to you all and see if anyone has any answers.
1) My wife's book was approved for Premium status almost a month ago. It's showing up in all all the stores except for the Kobo store and my email to smashwords has gone unanswered. Has anyone else had issues with the Kobo store and Smashwords combo?
2) I created the account for my wife (I help with the admin side of the house) and stupidly used my personal email. I've emailed Smashwords a couple of times to request them to change the account email to a shared one my wife and I use for these sorts of things. Has anyone had any success getting their email changed? I've emailed them multiple times and still had no reply.
Thanks!
|
I can never get a reply from Smashwords in spite of repeated emails. I have published 6 books with them and all are selling to various extents but the lack of any response to support questions is a big drawback. Am I alone in this? Do my emails not arrive for some reason? This is frustrating because they are OK otherwise - I have published 6 books with them and all are selling to varying extents.