MobileRead Forums - View Single Post - frustrating service; waiting on a repair; advice?

tahunasky · 05-04-2011, 07:37 PM

I had a similar problem, sent my prs-650 in for exchange in march, and was recieved by sony 31st march at 10:45am - signed for..

I didnt hear anything, sent off 5 emails to different people over a period of 2 weeks - repair centre people, customer service, sony listens etc.. not a word back..

Anyways i was in australia when its stuffed up, decided when i get to new zealand i would phone them and find out what was happening, and when i arrived in NZ, its was waiting for me, was sent from the states on 19th april, arrived in NZ on 28th..

So i got a new ereader back.. and am very happy, but i was very frustrated with their customer support... bascially non existant.. and annoyed that i wasted so much time on emailing etc when all sony had to do was send an email to me when they recieved me and telling me i new one was on the way..

05-04-2011, 07:37 PM	#6
tahunasky Member Posts: 15 Karma: 10 Join Date: Mar 2011 Device: Sony prs-650	I had a similar problem, sent my prs-650 in for exchange in march, and was recieved by sony 31st march at 10:45am - signed for.. I didnt hear anything, sent off 5 emails to different people over a period of 2 weeks - repair centre people, customer service, sony listens etc.. not a word back.. Anyways i was in australia when its stuffed up, decided when i get to new zealand i would phone them and find out what was happening, and when i arrived in NZ, its was waiting for me, was sent from the states on 19th april, arrived in NZ on 28th.. So i got a new ereader back.. and am very happy, but i was very frustrated with their customer support... bascially non existant.. and annoyed that i wasted so much time on emailing etc when all sony had to do was send an email to me when they recieved me and telling me i new one was on the way..