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Also, if you know that you are going to be replacing or even hard-resetting a nook or nook color, you should probably manually de-register it first.
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Since all that deactivation does is to erase the activation information for the device (ie is very definitely does NOT contact the Adobe server), there isn't much reason to do this outside of getting rid of the device.
But yes, I have heard that the Adobe chat tech support is handling activation resets...