Quote:
Originally Posted by tahunasky
Hopefully someone can help me...
I have since emailed (support@ebookstore.sony.com - they always replied with in 24 hours when i was asking about the fault and what i had to do to get it repaired) them 3 times (over the last 2 weeks) asking what is the status of the repair/exchange, and also emailed the Sony Listens and others i found on here ( sonylistens@am.sony.com, evelyn.perez@am.sony.com, valerie.motis@am.sony.com, Steve.Haber@am.sony.com ) when i got no reponse to the 3 emails, and not one reply..
This is the worst service i have ever had from any company ever.
Does anyone have the contact details of a manager/supervisors or someone else up the chain of command in the company - maybe the CEO of the company ???
They now have my money from the purchase of the ereader, and the ereader itself !!! |
Quote:
Originally Posted by Sonylistens
Hi Tahunasky,
My name is Evelyn from the SonyListens Team. I do apologize for the problems you have had in trying to get this issue resolved. In order for us to assist you please send another e-mail to us at SonyListens@am.sony.com. Please include your event number, phone number, and your name so that we can look up the statues of your prs-650.
Best Regards,
Evelyn Perez
Sony Listens Team |
Are you kidding? How often does he have to email you? Showing up here and always writing the same text in your posts doesn't do the trick.
I'd like to see a post by someone you
did help!