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You may be able to get this resolved more quickly if there is an online chat session available.
Also, if you know that you are going to be replacing or even hard-resetting a nook or nook color, you should probably manually de-register it first. Here are the directions I got from online ADE agent chat below:
1. You will have to connect the Nook with your computer to deauthorize it.
2. You can Press Control + Shift+ D together. ( on a Mac, press Shift + Command + D ) to de-authorize your computer.
** Only Adobe can see how many devices are on your account.
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