Hi Tahunasky,
My name is Evelyn from the SonyListens Team. I do apologize for the problems you have had in trying to get this issue resolved. In order for us to assist you please send another e-mail to us at
SonyListens@am.sony.com. Please include your event number, phone number, and your name so that we can look up the statues of your prs-650.
Best Regards,
Evelyn Perez
Sony Listens Team