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Originally Posted by Emalieee
Update: Called Kobo Customer Service; spoke to a real human being immediately, who was very helpful. They're shipping me a return box and shipping label free of charge, and they'll either repair the reader or send me a new one if it can't be repaired. No arguing, long explanations, or hold music required 
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cool. congrats. i've heard nothing but good stories from people with broken kobo's. did you try going into chapters or indigo might have been able to get one on the spot but hey at least you'll get a new or repaired one soon.