Hello CarolC,
My name is Evelyn from Sony electronics the Sony Listens team. I do apologize for the problems you are having with your reader.Please e-mail us at
Sonylistens@am.sony.com to see how we can assist you with this issue. Include a brief description of your device, the problem and your contact information. Thank you.
Best Regards,
Evelyn Perez
Sony Listens Tream