From forgotten past...(site I don't remember):
Tech Support: "What operating system are you running? Windows 95?"
Customer: (a little too excited) "95, 97, 98, I've got them all!"
After conferring with her husband, it turned out she owned a Macintosh with System 8.1.
My Friend: "I just installed Windows 98."
Me: "Cool. But...it's 2001. Why not Windows 2000 or wait for XP to come out?"
My Friend: "Oh, 98 is more easily hacked, so I want it."
Me: "You want to get hacked?"
My Friend: "Yes! Wouldn't you?"
Me: "No...."
My Friend: "When you get hacked you get a lot of money! That's a good thing!"
Me: "???"
Customer: "How much do Windows cost?"
Tech Support: "Windows costs about $100."
Customer: "Oh, that's kind of expensive. Can I buy just one window?"
Customer: (angrily) "You said I would get 98 windows with this computer. Where are they?"
Tech Support: "Do you have any windows open right now?"
Customer: "Are you crazy woman, it's twenty below outside..."
One user -- a regular caller of ours -- got herself into some serious computer trouble when she set about cleaning up her system. She had been exploring the hard drive in the file manager and discovered hundreds of files in the Windows directory with all different file extensions. Being of an orderly mind, and with several hours of free time, she had created a TXT folder, a COM folder, a DLL folder, and so forth, and moved all the files into these subdirectories.
Customer: "Michaelangelo virus ate my hard disk, but I have a tape backup. Can you help me restore the system?"
No problem. When I arrive, I find out that the last time she had run a backup was 18 months ago. Worse, she hadn't done it correctly:
Customer: "I thought you just shoved in the tape, and it sucked up the data."
Customer: "I have MS Office, but whenever I try to make a backup of the disks, my machine says it's not able to. Can you give me Microsoft's telephone number so I can call them and complain?"
Tech Support: (grinning ecstatically) "OF COURSE I CAN!!!!!!"
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