Hopefully someone can help me...
I sent in my prs-650 for repair (the guy said it would be exchanged) well over a month ago, and on the track and trace it was delivered at 10:45am on 31st march, to the Laredo/TX service centre - and signed for.
I have looked on the eService website (
https://eservice.sony.com/webrma/web/index.do ) to check the status - but the Sony Event ID number that i was giving is not recognised..
I have since emailed (support@ebookstore.sony.com - they always replied with in 24 hours when i was asking about the fault and what i had to do to get it repaired) them 3 times (over the last 2 weeks) asking what is the status of the repair/exchange, and also emailed the Sony Listens and others i found on here (
sonylistens@am.sony.com,
evelyn.perez@am.sony.com,
valerie.motis@am.sony.com,
Steve.Haber@am.sony.com ) when i got no reponse to the 3 emails, and not one reply..
This is the worst service i have ever had from any company ever.
Does anyone have the contact details of a manager/supervisors or someone else up the chain of command in the company - maybe the CEO of the company ???
They now have my money from the purchase of the ereader, and the ereader itself !!!