MobileRead Forums - View Single Post - PRS-600 Bad luck with my PRS-600

CarolC · 04-29-2011, 01:06 PM

My Sony 600 also went dead suddenly and when I hooked it up to my computer, the computer wouldn't recognize it (and the cord is fine with another device). Since early February, the PRS 600 screen is locked with the USB symbol saying it's connected even though it isn't. I contacted Sony support Feb. 14, 28, 3/2, 3/7, 3/9, 3/15, 3/18, 3/?, and again today. Each time they say they are going to do something for me, and they never have. All I get is someone offshore sweetly promising to help but not doing anything. Does anyone know how to get in touch with Sony customer relations? I'd like to express my disappointment since I have been such a Sony supporter over the years. Apparently, no one cares. BTW, I have since purchased Nook Color and am happy with it. Oh, I did try the reset button several times. Thanks.

04-29-2011, 01:06 PM	#35
CarolC Member Posts: 19 Karma: 10 Join Date: Oct 2009 Device: Sony PRS-600	My Sony 600 also went dead suddenly and when I hooked it up to my computer, the computer wouldn't recognize it (and the cord is fine with another device). Since early February, the PRS 600 screen is locked with the USB symbol saying it's connected even though it isn't. I contacted Sony support Feb. 14, 28, 3/2, 3/7, 3/9, 3/15, 3/18, 3/?, and again today. Each time they say they are going to do something for me, and they never have. All I get is someone offshore sweetly promising to help but not doing anything. Does anyone know how to get in touch with Sony customer relations? I'd like to express my disappointment since I have been such a Sony supporter over the years. Apparently, no one cares. BTW, I have since purchased Nook Color and am happy with it. Oh, I did try the reset button several times. Thanks.