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Old 02-22-2005, 12:18 PM   #35
Bob Russell
Recovering Gadget Addict
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Posts: 5,381
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Join Date: May 2004
Location: Pittsburgh, PA
Device: iPad
Quote:
In other words, they have no clue!
Actually, until they get all the details, they must be careful what they say.
With this statement, they are:
* Acknowledging that there was an incident
* Letting people know they are working to determine what happened
* Not overreacting but treating it professionally
* Letting people know that it is possible that someone "hacked" her device using other techniques (like physically tapping into the device, or tricking her into giving up her password, etc.)

I think the T-Mobile response was very appropriate even if they pretty much think they know what happened already.
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