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No, as HarryT already said, customs is not an issue within the EU. On the other hand, I don't think that our local Postal Service is where it got stuck neither. Not that there isn't room for improvement with the Austrian Postal Service but we're not exactly third world either where it takes weeks to get a package from the airport or train station to the receiver. Apart from that, most foreign mail arrives at Vienna first (except for direct cross-border traffic where it would be a huge detour to go to Vienna first) and there it is sorted in the largest facility there is for that in Austria. So I can't really imagine that the package gets stuck somewhere *within* Vienna for 2 weeks. Also it arrived via regular mail (was a rather small package) not some parcel service or special delivery for larger packages.
Also the information about the 2-3 business days did not come from Bookeen but from my local Post Office (i.e. I asked them how long it could possibly take for a package sent from Paris to arrive).
Bookeen just stated that they would send it in econo mode (plus they said that I'd receive the package by the end of January, which wouldn't have worked anyway as they sent it January 31st, but that's a different issue) and the response to my first complaint was just that I should give it "a few more days". That was also the reason why I doubted they had actually sent it. If they had told me at the beginning that they would send it via some odd service which would take 2-3 weeks to deliver I wouldn't have complained at the end of the first week of February.
Anyway, even if I admit that I was not exactly satisfied with the way customer service handled the situation, I am still very positive that Bookeen is really very eager to improve. LP stated that Bookeen's customer service has always been "lauded" in the past and that they already hired more people.
I really wish them well and hope that their problems due to the unexpected demand will soon all be resolved because I really like the device a lot. With a few improvements via a new firmware this could really be something I'd buy for the rest of my family, too. I even like the cover (even though some complain it's not really leather) and the fact that the outer layer is definitely not leather is rather a plus because leather stains easily when getting a little wet or smudged with something (whereas the material used here seems rather robust against dirt and water drops).
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