Quote:
Originally Posted by Sonylistens
Hello Amalthia,
My name is Evelyn from Sony electronics the SonyListens Team. I do apologize for the problems you are having with your reader. Please contact us at Sonylistens@am.sony.com so that we may assist you. Include a brief description of the device, the problem, and your contact information. We look forward to hearing from you.
Best Regards,
Evelyn Perez
SonyListens Team :-) |
Hi,
thanks for responding here. However, before I saw your post I'd already contacted Sony support chat line and went through a few steps to try and fix my device, none of the helped.
So I called the Sony support number and for 30 dollars I'm getting a refurbished unit and sending my own device back in for them to repair and pass onto someone else.
My device was past the 90 days warranty.
Basically the hard reset did nothing to fix that all the buttons on my device were causing it to go into standby mode and my actual standby switch would power off my device but not bring it out of standby mode.
Everyone I talked to was helpful but I hate spending 30 dollars to replace a device that's not even 6 months old yet.
Amalthia